Urgent Hiring For Guest Relationship & Back Office Executive.

From 3 to 5 year(s) of experience
₹ 3,00,000 - 4,75,000 P.A.

Job Description

Post- Guest Relationship & Back Office Executive.

Location- Kalwa.

Educational qualifications: Graduate in Finance and Commercial, Hospitality background preferred

Experience: Minimum 5 years of experience after graduation in MNC, Facility management, Hospitality, Front office operations, worked in the commercial department

Skills and competency - Proficient in soft / communication skills, Computer literacy like MS Office with advanced Excel and PowerPoint, preparing dashboard, MIS in excel and PPT is must. Commercial background,

Selection - Preliminary shortlisting will be done by the service provider and final selection by SRE REU/FM Head

GRE Guest Relationship & Back office Executive is one Point of Contact as Customer Interface for Kalwa Offices (excluding factory offices)

Goals and Objectives

  • To be a part of the organization, where initiative, trust, and ethics are the keywords.
  • Create a welcoming and collaborative environment amongst our members through events and building relationships between members
  • Ensure that your building is fully operational, and processes are running smoothly
  • Drive growth and promotion of Facilities provided as service offerings
  • Illustrate core values for Office Areas
  • Take direction from the Location Manager and REU.

Events and VIP Guest Visits

  • Lead Events organized by Corporate Officers or different Business Divisions
  • Assist with set-up and breakdown of events, including ordering food and beverages
  • Maintain Event schedule and revenues
  • Assisting with all aspects of administrative management, directory maintenance, logistics, equipment, and storage

Facility Management

  • Responsible for making note of complaints/requests, informing to the concerned person or dept. and follow up till closure with giving & take of satisfying feedback.
  • Assist with building operations and maintenance to ensure the highest level of member experience, documentation related to facility management
  • Ensure 100% availability of assets for Customer requirements in alignment with the technical team
  • Ensuring 5S, the building is clean as per company standards,
  • Mail and Package responsibilities as needed
  • Identify issues for escalation to REU / Location manager and document accordingly

Duties and Responsibilities

  • Be the SPOC for R&D, BC 1 & 2, and TSDC, STA.
  • Manages front desk during business hours, Greet and check-in members / Visitors Attaining and responding to the mails of Customer / Clients
  • Tracking bookings of CMR and Video-Conference Rooms
  • Taking care of end-to-end vendor management like invoicing, AMC renewals, coordination with vendors, responsible for processing payments, maintaining trackers
  • Assisting REU, Backup to Community Manager, supporting AFM & FM for data management of offices.
  • One point of contact for all commercial activities, collate and lead data management.
  • Coordinating between departments and operating units in resolving issues, create an online customer feedback system
  • Support to Location Manager and REU to generate Daily, Weekly, Monthly & Yearly MIS reports with Data Analysis/graphical presentation (advanced PPT) for
  • Occupancy Data (Tracking New Joinee/Shifting of Employees), preparing monthly space data for changes in cost center and other for divisions, Profitability, Expense tracking
  • Request / Complaint Tracker for all buildings
  • Stationery management for All Kalwa
  • MIS (excel and ppt) for Soft and Technical services, HVAC Data including Datacenter
  • Video Conference Room Booking
  • Collating data w.r.t. Building maintenance and EHS.

Interested candidates can share their resumes on snehal.pakhad@sodexo.com


Salary: 3,00,000 - 4,75,000 P.A.

Industry:Facility Management Services

Functional Area:Other

Role Category:Other

Employment Type:Full Time, Permanent


UG:B.Com in Commerce

Company Profile


Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 80 countries, Sodexo serves 75 million consumers each day through its unique combination of On-site Services, Benefits and Rewards Services and Personal and Home Services. Through its more than 100 services, Sodexo provides clients an integrated offering developed over 50 years of experience: from foodservices, reception, maintenance and cleaning, to facilities and equipment management; from Meal Pass, Gift Pass and Mobility Pass benefits for employees to in-home assistance and concierge services. Sodexo€™s success and performance are founded on its independence, its sustainable business model and its ability to continuously develop and engage its 420,000 employees throughout the world.
Sodexo is included in the CAC 40 and DJSI indices.

Key figures (as of August 31, 2015)
19.8 billion euro in consolidated revenues,
420,000 employees,
19th largest employer worldwide,
80 countries,
32,000 sites,
75 million consumers served daily,
15 billion euro in market capitalization (as of July 7, 2016).
Company Info
View Contact Details+

Contact Company:Sodexo

Address:Gemstar Commercial Complex,1st floor,,Ramchandra L, ane Extn,Kanchpada, Malad West, MUMBAI, Maharashtra, India