The Front Office Manager has overall responsibility for supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction. Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations. The ability to perform all front office functions both quickly and efficiently along with functioning as a technical department resource and providing training new hires. Assist the Department Heads in all areas to ensure smooth, efficient operations.
Efficient and professional operation of all front desk team members. Visible in the front of the house during high traffic times to assist the front desk team and to ensure smooth Guest service. Conducts day-to-day shift meetings or huddles. Initiates monthly department meetings with agenda and minutes. Attends weekly staff meetings and sales strategy meetings when needed. Ensures all policies and procedures are in place to adhered to. Ensures that all team members are trained on technical and service aspects of their position. Establishes control systems for controllable costs and labor in order to effectively meet budget guidelines Ensures that all team members clearly understand their job roles, responsibilities, and performance expectations. Gives constructive feedback to team members to assist them in their overall job performance. Collaborates with managers, supervisors and hourly associates to develop and carry out ideas and procedures in order to continuously improve department performance . Ensures that plans and actions are in place to meet departmental goals. Ensures that plans and actions to meet departmental goals are communicated and understood. Ensures good communication between all departments and the front office to better Serve our guests. Responsible for hiring, training, and development of all associates working for the front desk
Organic Growth and Profitability ï· Ensure organic growth of sales and sites by developing and promoting service excellence, retail offers and value added offers ï· Sustain and build site profitability through timely analysis of reports and Provide solutions to counter any discrepancies.
Communication and Client Retention ï· Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the same
ï· Ensure 100% client retention
Systems Implementation and Process Management
ï· Ensure that all the systems and processes are implemented and followed as per the company policy
ï· Ensure that all the work processes are documented and displayed
Interested candidates please share resume at Ajay.JOSHI@sodexo.com
Perks and Benefits
Food & Accomodation