Hiring For Front Office Manager , For client site at Jamnagar

5 - 8 Years

Job Description

Role Description:

The Front Office Manager has overall responsibility for supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction. Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations. The ability to perform all front office functions both quickly and efficiently along with functioning as a technical department resource and providing training new hires. Assist the Department Heads in all areas to ensure smooth, efficient operations.


Efficient and professional operation of all front desk team members. Visible in the front of the house during high traffic times to assist the front desk team and to ensure smooth Guest service. Conducts day-to-day shift meetings or huddles. Initiates monthly department meetings with agenda and minutes. Attends weekly staff meetings and sales strategy meetings when needed. Ensures all policies and procedures are in place to adhered to. Ensures that all team members are trained on technical and service aspects of their position. Establishes control systems for controllable costs and labor in order to effectively meet budget guidelines Ensures that all team members clearly understand their job roles, responsibilities, and performance expectations. Gives constructive feedback to team members to assist them in their overall job performance. Collaborates with managers, supervisors and hourly associates to develop and carry out ideas and procedures in order to continuously improve department performance . Ensures that plans and actions are in place to meet departmental goals. Ensures that plans and actions to meet departmental goals are communicated and understood. Ensures good communication between all departments and the front office to better Serve our guests. Responsible for hiring, training, and development of all associates working for the front desk

Organic Growth and Profitability  Ensure organic growth of sales and sites by developing and promoting service excellence, retail offers and value added offers  Sustain and build site profitability through timely analysis of reports and Provide solutions to counter any discrepancies.

Communication and Client Retention  Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the same

 Ensure 100% client retention

Systems Implementation and Process Management

 Ensure that all the systems and processes are implemented and followed as per the company policy

 Ensure that all the work processes are documented and displayed 

Interested candidates please share resume at Ajay.JOSHI@sodexo.com

Perks and Benefits 

Food & Accomodation

Salary: INR 4,50,000 - 5,50,000 PA.

Industry:Facility Management

Functional Area:Hotels, Restaurants

Role Category:Front Office/Customer Care

Role:Front Office/Guest Relations Executive/Manager


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Sodexo Food Solutions India Pvt. Ltd. ces ces

Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 80 countries, Sodexo serves 75 million consumers each day through its unique combination of On-site Services, Benefits and Rewards Services and Personal and Home Services. Through its more than 100 services, Sodexo provides clients an integrated offering developed over 50 years of experience: from foodservices, reception, maintenance and cleaning, to facilities and equipment management; from Meal Pass, Gift Pass and Mobility Pass benefits for employees to in-home assistance and concierge services. Sodexo’s success and performance are founded on its independence, its sustainable business model and its ability to continuously develop and engage its 420,000 employees throughout the world.
Sodexo is included in the CAC 40 and DJSI indices.

Key figures (as of August 31, 2015)
19.8 billion euro in consolidated revenues,
420,000 employees,
19th largest employer worldwide,
80 countries,
32,000 sites,
75 million consumers served daily,
15 billion euro in market capitalization (as of July 7, 2016).
View Contact Details+

Recruiter Name:Ajay Joshi

Contact Company:Sodexo Food Solutions India Pvt. Ltd. ces ces

Send a Query

Please provide your email address

Please enter your query

Supported Formats: doc, docx, rtf, pdf Max file size: 2MB

Please agree to the terms and conditions to continue.